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Android And Apple Device Reset Guide

The easiest way to remove any form of activation lock or process is to reset your device though its own internal system. Please see the following steps. (These steps are a rough guide only; you can find more detailed steps from the manual or the manufactures website)

Step 1

Please ensure any data is backed up, this could include but not limited to your contacts, photos, emails and messages. We will not be held responsible for any loss of data from your device.

Step 2

Ensure your Sim cards and data cards are removed from the device. These may be in a small pull out section of your phone that can be removed using the ejection tool that came with your device or small thing object. Alternatively it may also be found under the battery and back cover of your device. If you are unsure please check the manual or website of your device.

Step 3

Throughout this process it may ask for your PIN code, Password and iCloud Password, this is a security feature of the device to make sure you are the owner and are sure you wish to proceed with the steps being taken. Also due to the amount of variation of software wording may be different.


  • Tap on settings
  • Tap on General
  • Tap on Reset
  • Tap on Erase All Content and Settings

At this point it will ask you to confirm your decision; ensure your have backed up your data.

  • Tap on Erase

The device will now, reset and restart.


  • Go to your full Application list
  • Tap on settings
  • Tap on System or General management
  • Tap on Backup and Reset
  • Tap on Factory Data Reset

At this point it will ask you to confirm your decision; ensure your have backed up your data.

  • Tap Reset or Erase Device

The device will now, reset and restart.

Your device may also be reset through PC or through a combination of buttons on the device if there is a software issue or reason you cannot get into the device; to complete this please see your documentation or the manufacturers’ website. If this method is used we advise to set the device back up and then repeat Step 2 to ensure any Security Locks are removed.

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